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24/7 Medical and Mental Health

Scroll down for frequently asked questions about Centenary Care.

For more information or any questions not addressed here, please call us toll-free at 833-484-6359 or email us at help@timely.md.

What is Centenary Care?

What is Centenary Care?
Centenary Care is a convenient way for undergrad and graduate students to receive 24/7, no-cost Medical, TalkNow and Scheduled Counseling for common conditions that can be safely and accurately diagnosed and treated online. All you need is an internet connection.

What is TimelyMD?
TimelyMD is an independent company that provides Telehealth virtual visits for Centenary College students.

Who can use Centenary Care?
Any enrolled Centenary College undergrad or graduate student.

How do I register/login? (new users please read)

For NEW Users:

  1. Click ‘Sign In’ at the top right of this page. Mobile and tablet users will be directed to download the TimelyMD app. After you download the app, click on “Sign Up for TimelyMD”.
  2. In order to get connected to the correct services please be sure to register using information that matches what your SCHOOL has on file for you. This includes:
  • First Name
  • Last Name
  • Date of Birth
  • School Email Address

NOTE: After logging in, check to make sure you are seeing the Centenary Care brand on the list of available services to make sure you are in the right place. As a reminder, these services are also FREE for all students. If you do not see the Centenary Care brand on the practices and/or you are being asked to pay for a visit, please immediately reach out to TimelyMD Customer Support at 833-484-6359 or help@timely.md for assistance.

For EXISTING Users:

  1. Scroll to the top of this page and click sign in.
  2. Below the green sign up button click “I already have an account, Log in”.
  3. Log-in using your school email address as your username and the password you created.
What can I be treated for?

Our licensed medical providers are trained to treat a wide range of medical conditions. Below are some of the most common. For questions on counseling, see the “What is TalkNow?” and “How does Scheduled Counseling work?” FAQs below.

Most Common Medical Conditions:

  • Cold
  • Sinus infection
  • Influenza (flu)
  • Bladder infection (UTI)
  • Pink eye (Conjunctivitis)
  • Vaginal yeast infection

Other Medical Conditions treated:

  • Canker or cold sore
  • Stye (bumps on the eyelid)
  • Swimmer’s ear (ear pain)
  • Burns (minor)
  • Low back pain
  • Insect bites (head lice, tick bite, etc.)
  • Pertussis (whooping cough)
  • Quit tobacco
  • Allergies/hay fever
  • Exposure to sexually transmitted diseases
  • Acne
  • Athlete’s foot
  • Chicken pox
  • Diaper rash
  • Eczema or dermatitis
  • Ingrown toenail
  • Jock itch
  • Ringworm
  • Shingles
  • Tinea (fungal skin infection)
  • Constipation and/or diarrhea (Irritable Bowel Syndrome)
  • Heartburn or acid reflux (GERD)
  • Malaria prevention
  • Motion sickness prevention
  • And more …
Hours and Timing

When are services available?
You can complete an online visit at any time, 24 hours a day.

Medical and TalkNow are on-demand services, Scheduled Counseling will require an appointment you choose.

How does a Medical Visit work?

After you select to start a medical visit, you’ll be asked a few intake questions and then you may choose from a list of providers, you may click on each provider to learn more about them and find information on spoken languages and other selection criteria that may be helpful.

A licensed, board-certified Telehealth provider physician (MD), nurse practitioner (NP), or physician assistant (PA) will review and discuss your symptoms, make a diagnosis, and develop your treatment plan.  If you are given a prescription, the provider will send that to the pharmacy and you’ll receive updates through the messaging function in the app.

We do our best to treat you online, but not every condition can be treated via telehealth. If your health concern cannot be addressed through online, you may be directed to the clinic or other location for care.

Any questions about medical visits, feel free to call 833-484-6359 24/7 for a Centenary Care team member.

Prescriptions

Can I get a prescription?
Telehealth providers are licensed and able to prescribe certain medications (for medical visits only) as part of your care plan, if clinically appropriate. Examples of medications prescribed by providers include antibiotics, inhalers, eyedrops, and antihistamines, as well as other therapeutic medications.  Providers can also refill short-term supplies of maintenance medications in the event of a patient’s transition to a new doctor, or inability to get in touch with his/her primary care doctor due to limited hours or appointments. TimelyMD believes in safe prescribing of medications and the need for patients to have relationships with their primary care doctors. As such, providers do not supply long-term medications for chronic illness and encourage patients to see their primary care doctors at least once a year.

Providers do not provide prescriptions for controlled substances, lifestyle medications (such as Viagra or Cialis), hormone replacement therapies, or other potentially dangerous or addictive drugs.

TimelyMD is not an online pharmacy, and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, it will be sent to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions. Centenary Care counselors cannot write prescriptions.

How can I get my prescription filled?
If a prescription is clinically appropriate, it will be sent to a local pharmacy of your choice. When you are filling out your intake information, you will select a local pharmacy that is convenient for you – it’s that easy.

Will my prescription be covered by my insurance policy?
Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. If needed, you can request a pharmacy change by calling customer service at 833-484-6359 or by emailing help@timely.md.

Prescription Discount Card

Can I get a discount on my prescription?

Yes! Centenary Care offers a FREE prescription discount card to all students. This card is accepted nationwide at more than 65,000 pharmacies. There is no enrollment fee and no limits on usage. On average, you could save 60%, and in some cases, 80% or more!

Download the card here.

For more information about the card, click here.

What is TalkNow?

TalkNow is immediate access for emotional support from a mental health professional 24/7.  You’ll be able to discuss anything from general anxiety to loss of a family member to a critical situation. When you log in, just click TalkNow, and you’ll be connected with a professional to quickly get the help and advice you need.

Counselors can help with: 

  • Men’s issues
  • Women’s issues
  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • and much more…
Is TalkNow only for emergency situations?

No. TalkNow can be used for any kind of emotional support, including critical situations.

TalkNow is immediate access to a mental health professional 24/7. You’ll be able to discuss anything from general anxiety to loss of a family member to a critical situation. When you log in, just click TalkNow, and you’ll be connected with a professional to quickly get the help and advice you need.

Counselors can help with: 

  • Men’s issues
  • Women’s issues
  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • and much more…
How does Scheduled Counseling work?

Scheduled Counseling provides 45-minute vists by appointment, to speak to a licensed counselor. By choosing Scheduled Counseling, you have the ability to pick your counselor and his or her availability based on your busy schedule.  Scheduled Counseling is available for you to talk about anything from depression and anxiety to grief to addiction and more.

Counselors can help with: 

  • Men’s issues
  • Women’s issues
  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • and much more…
How does Health Coaching Work?

Health Coaching can help students to stay on track with nutrition, exercise, stress management and weight loss for a holistic wellness approach. Free, virtual visits can be scheduled with a nutrition specialist to help prevent chronic diseases by making healthier choices.

Health Coaching can address: 

  • Nutrition
  • Meal planning
  • Healthy eating behaviors
  • Healthy body image
  • Weight management
  • Gut health
  • Eating disorders
  • Sleep habits
  • Blood Pressure
Does Centenary Care provide Dermatology care?

Centenary Care medical providers can evaluate and offer treatment options for many dermatologic issues, such as rashes, abrasions, dandruff, acne and cold sores. If a provider determines that an in-person visit is needed for a procedure or lab work, he or she will advise the student on the necessary next steps to take.

Insurance

Is my visit covered by insurance?
If you incur charges for your visit, you may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed.

What is EIIA?

Centenary College provides all full-time undergraduate students with some sickness benefits excess to your primary (parent’s or Medicaid) insurance. This plan is not a replacement for accident and health insurance and may assist with deductibles and co-payments you have on your primary health insurance.

How do I file an EIIA claim? What is covered?

There is not an ID card for this plan, but you will need to bring a copy of the Certificate & Summary of Benefits (CSB) to provide to your medical providers, as well as a completed claim form, signed by an official College administrator.

Claim Procedures

Once you have filed a complete claim reporting form for a Coverage Period, to file a subsequent claim for benefits under the Plan you must:

  • report your Sickness to the Health Information office;
  • file all charges with your parent’s or your primary insurance carrier (you may need to obtain pre-authorization for services rendered to avoid a reduction in benefits); and
  • if your primary insurance carrier does not pay all of your bill, submit a copy of the itemized bill along with a copy of their Explanation of Benefits (EOB) to the Claims Administrator at:

NAHGA Claim Services
P.O. Box 189
Attn: Claims Dept.
Bridgton, ME 04009-0189
Phone: (877) 497-4980
Fax: (207) 647-4569
Email: eiia@nahga.com

Your medical provider may require payment up front. If that is the case, please submit your itemized bill and payment receipt for reimbursement consideration, along with a claim form.

What is covered?

In general, EIIA covers out-of-pocket costs like copays, coinsurance, deductibles, etc. For more information on this coverage, you may find that here or you may contact Ashley Dehart (adehart@centenary.edu).

I'm under 18 years old, can I access care?
Yes. If you are under the age of 18, please follow these steps:
  • Have your parent or guardian create an account through this page or the TimelyMD mobile app.
  • Your parent/guardian will need to notify our customer support team to be placed in the correct practices (via the chat on this page, 833-484-6359, or help@timely.md).
  • You can then log into your parent/guardian’s account using their credentials (available remotely).
  • You will then select a service, select that the visit is for “My Child”, and add your information.
  • Once the visit is complete, both you and your parent/guardian will have access to the visit notes in the account.

Once you are 18 years old, you can create your own account.

Records and Security

If you are a Centenary Care patient, your visit records will be saved as part of your medical records in your account. As part of your Agreement to the Privacy Policy upon account creation, your patient records will be shared with the campus medical clinic and counseling center.  If you want to share your records with a physician or psychologist outside of Centenary Care or Centenary providers, you can print or email your records, or call 833-484-6359 to have us send a copy of your records to your provider.

Is my personal information safe?
All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.

Do I have access to records of my visit(s)?
Yes. You can access your visit records at any time through your account.

Technology

What browsers do you support?
Centenary Care requires you to use a modern browser to ensure your data is secure and your experience is seamless. You can use any of the following browsers for your visit: Internet Explorer 11 or newer, Safari 11 or newer, Chrome, or Firefox. If you don’t have one of these browsers, you can download Chrome or Firefox for free.

What devices can I use?
You can access Centenary Care from any web-enabled device:  smartphone, tablet, laptop, or desktop.  Mobile and tablet users will be directed to download the TimelyMD app.

COVID-19 Considerations

Note: Coronavirus (COVID-19) Screening Tool available at top of page.

What are the signs and symptoms of COVID-19?
According to the Center for Disease Control (CDC), people with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.

How will a TimelyMD provider assess, treat or refer me if I have signs of COVID-19?
TimelyMD providers will virtually assess symptoms and administer frontline care in a contained environment to limit the spread of illness. They will also give advice and recommendations on need for testing vs self quarantine and where to go if testing or further care is needed. Telehealth visits can keep a “worried well” from flooding the campus clinic.

What precautions can I take to avoid COVID-19?
There is not currently a vaccine to prevent COVID-19. According to the CDC, the best way to prevent illness is:

  • Wash hands often for at least 20 seconds.
  • Use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your mouth, nose and eyes.
  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people, especially people who are at higher risk of getting sick.
  • Cover your mouth and nose with a tissue or your elbow when you cough or sneeze.
  • Cover your mouth and nose with a cloth face cover when around others.
  • Clean and disinfect frequently touched surfaces daily.

What’s the difference between COVID-19, the flu and allergies?
Symptoms differ for each illness.

Coronavirus: Fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell
Flu: Fever, cough, muscle aches, fatigue & weakness, chills & sweats, congestion, sore throat
Allergies: Sneezing, itchy nose, eyes or roof of the mouth, runny, stuffy nose; watery, red or swollen eyes.

Can I access Centenary Care outside of the United States?

Our technology was built to be accessible anywhere in the world that has a stable internet connection. If you are outside of the U.S. in a country without internet restrictions, you may be able to access TalkNow (immediate emotional support) using the app or you may call customer service at 1-833-484-6359 for help in setting up a TalkNow visit –  you will need a U.S. based 10-digit telephone number.

Individuals with disabilities access

We fully acknowledge the importance of accessibility, and have made significant accessibility updates to both our web and mobile interfaces. Our platform can be accessed through a web-based graphical user interface, mobile app, or through a telephone-based interactive voice-response (IVR) interface — whereby phone visits are arranged by a Customer Service Representative 24/7 (Call 833-484-6359).

App Accessibility Information (TimelyMD app):

If you are downloading the TimelyMD mobile application for the first time and setting up your account, you will see an option during your account setup to select accessibility features. If you have already downloaded the TimelyMD app and created your profile, go to “More” → “My Preferences” → “Accessibility” to enable Accessibility Mode. Or, you can call customer service at 833-484-6359, and we can turn on Accessibility Mode for you.

Website Accessibility Information:

If you are accessing via the web (via a laptop or desktop computer), click on “Account” (in the top-right corner) after logging in to the platform. Then select “Preferences,” and turn on “Accessibility Preferences.”

Our platform is also compatible with all industry standard OS and browsers allowing screen magnification/zoom, brightness settings, custom mouse settings and keyboard shortcuts, etc. All platform content and emails related to care include hidden content only available to screen readers to assist sight-impaired users.

Cancellation Policy

For all Scheduled Counseling, Psychiatry, and Health Coaching visits, the patient may cancel up to 24 hours prior to the time of the visit. Within 24 hours of the visit time, it will be considered a no-show of a live visit and will count against the student’s allotted number of visits for the year. Students have 12 Scheduled Counseling visits allotted per academic year.

For Faculty/Staff: What is SuccessNow?

SuccessNow is for Centenary College faculty and staff members and is free, 24/7 support on how to help students achieve a sense of well-being and live healthy lifestyles. Our team of providers will collaborate with the faculty/staff member on how they can best look out for the interests of their students, which may include referring them to a Centenary Care visit or other campus resources.

How to access SuccessNow:

  1. Click “Sign in” at the top right to create an account with your school email address.
  2. Enter the Service Key CENTENARYSUCCESS to access SuccessNow services.
    • If you are on the TimelyMD mobile app, it will ask for the Service Key during registration. If you have already registered, select the “More” button on the bottom right, then select “Service Keys”. Enter the Service Key and save.
    • If you are on a laptop or desktop, click “Add a Service Key” after the enrollment process is complete, enter the Service Key and save.
  3. You should now see the SuccessNow tile, which you can click to start a free visit.