Scroll down for frequently asked questions about Cooper Care.
For more information or any questions not addressed here, please call us toll-free at 833-484-6359 or email us at help@timely.md.
What is Cooper Care?
Cooper Care is a convenient way for Cooper Union students to receive 24/7, no-cost Medical, TalkNow and Scheduled counseling for common conditions that can be safely and accurately diagnosed and treated online. All you need is an internet connection.
What is TimelyMD?
TimelyMD is an independent company that provides virtual visits for Cooper Union students.
Who can use Cooper Care?
Any enrolled Cooper Union student.
To log in:
Click ‘Sign In’ at the top right of this page. Mobile and tablet users will be directed to download the TimelyMD app. After you download the app, click on “Sign Up” to setup your Cooper Care. Please note that when signing up for the first time, you will need to use the preferred name you provided in the Cooper Union’s student information system and your student email. If you still have trouble, call us at 833-484-6359 or email support at help@timely.md.
Our licensed medical providers are trained to treat a wide range of medical conditions. Below are some of the most common. For questions on counseling, see the “How does TalkNow work?”
Most Common Medical Conditions:
Other Medical Conditions treated by TimelyMD:
TalkNow is 24/7 immediate access to a mental health professional for Cooper Union students. You can discuss anything from general anxiety, loss of a family member and/or a critical situation. When you log in to Cooper Care, just click on TalkNow, and you’ll be connected with a professional to quickly get the help and advice you need.
TimelyMD counselors can help with:
No. TalkNow can be used for any kind of emotional support, including critical situations.
TalkNow is 24/7 immediate access to a mental health professional for Cooper Union students. You can discuss anything from general anxiety, loss of a family member and/or a critical situation. When you log in to Cooper Care, just click on TalkNow, and you’ll be connected with a professional to quickly get the help and advice you need.
TimelyMD counselors can help with:
Scheduled Counseling gives you scheduled options to speak to a licensed counselor. By choosing Scheduled Counseling, you have the ability to pick your counselor and his or her availability based on your busy schedule. Just like TalkNow, you may talk to a counselor on Scheduled Counseling about anything from depression and anxiety to grief, addiction and more.
For Scheduled Counseling, students receive up to 12 free visits per year, and have the option to schedule additional sessions at a cost of $79 per visit.
TimelyMD counselors can treat:
Cooper Care medical providers can evaluate and offer treatment options for many dermatologic issues, such as rashes, abrasions, dandruff, acne and cold sores. If a provider determines that an in-person visit is needed for a procedure or lab work, he or she will advise the student on the necessary next steps to take.
When is Cooper Care available?
You can complete an online visit at any time, 24 hours a day.
How soon will I get a response?
Our goal is to provide a response within one hour, 24 hours a day.
Who makes the diagnosis?
A licensed TimelyMD counselor, mental health therapist, board-certified physician (MD), nurse practitioner (NP) or physician assistant (PA) will review and discuss your symptoms, make a diagnosis, and develop your treatment plan.
What if you can’t provide a diagnosis?
We do our best to treat you online, but not every condition can be treated via Cooper Care. If your health concern cannot be addressed through Cooper Care, you may be directed to another location for care.
Can I get a prescription?
Cooper Care providers are licensed and able to prescribe certain medications (for medical visits only) as part of your care plan, if clinically appropriate. Examples of medications prescribed by Cooper Care providers include antibiotics, inhalers, eyedrops, and antihistamines, as well as other therapeutic medications. Cooper Care providers can also refill short-term supplies of maintenance medications in the event of a patient’s transition to a new doctor, or inability to get in touch with his/her primary care doctor due to limited hours or appointments. TimelyMD believes in safe prescribing of medications and the need for patients to have relationships with their primary care doctors. As such, Cooper Care providers do not supply long-term medications for chronic illness and encourage patients to see their primary care doctors at least once a year.
Cooper Care providers do not provide prescriptions for controlled substances, lifestyle medications (such as Viagra or Cialis), hormone replacement therapies, or other potentially dangerous or addictive drugs.
Cooper Care providers do not provide prescriptions for a TalkNow or Scheduled Counseling visit.
TimelyMD is not an online pharmacy, and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, it will be sent to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions. Cooper Care counselors cannot write prescriptions.
How can I get my prescription filled?
If a prescription is clinically appropriate, it will be sent to a local pharmacy of your choice. When you are filling out your intake information, you will select a local pharmacy that is convenient for you – it’s that easy.
Will my prescription be covered by my insurance policy?
Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. If needed, you can request a pharmacy change by calling Cooper Care support at 833-484-6359 or by emailing help@timely.md.
Cooper Care offers a FREE prescription discount card to all Cooper Union students. This card is accepted nationwide at more than 65,000 pharmacies. There is no enrollment fee and no limits on usage. On average, you could save 60%, and in some cases, 80% or more!
Download the card here.
How much does a visit cost?
All enrolled Cooper Union students receive free visits. For Scheduled Counseling, students receive up to 12 free visits per year, and have the option to schedule additional sessions at a cost of $79 per visit.
Is my visit covered by insurance?
If you incur charges for your visit, you may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed.
Will my provider know I’ve completed a visit?
If you are a Cooper Care patient, your visit records will be saved as part of your medical records. For your convenience and with your consent, patient records can be shared. If you want to share your records with a physician outside of Cooper Care, you can print or email your records, or call 833-484-6359 to have us send a copy of your Cooper Care records to your provider.
Is my personal information safe?
All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.
Do I have access to records of my visit(s)?
Yes. You can access your visit records at any time through your account.
What browsers do you support?
You can access Cooper Care from any web-enabled device – smartphone, tablet, laptop, or desktop. Mobile and tablet users will be directed to download the TimelyMD app.
How can I access Cooper Care?
You can access Cooper Care from any web-enabled device – smartphone, tablet, laptop, or desktop. Mobile and tablet users will be directed to download the TimelyMD app.
Note: Coronavirus (COVID-19) Screening Tool available at top of page.
What are the signs and symptoms of COVID-19?
According to the Center for Disease Control (CDC), people with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.
Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:
Or at least two of these symptoms:
This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.
How will a TimelyMD provider assess, treat or refer me if I have signs of COVID-19?
TimelyMD providers will virtually assess symptoms and administer frontline care in a contained environment to limit the spread of illness. They will also give advice and recommendations on need for testing vs self quarantine and where to go if testing or further care is needed. Telehealth visits can keep a “worried well” from flooding the campus clinic.
What precautions can I take to avoid COVID-19?
There is not currently a vaccine to prevent COVID-19. According to the CDC, the best way to prevent illness is:
What’s the difference between COVID-19, the flu and allergies?
Symptoms differ for each illness.
Coronavirus: Fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell
Flu: Fever, cough, muscle aches, fatigue & weakness, chills & sweats, congestion, sore throat
Allergies: Sneezing, itchy nose, eyes or roof of the mouth, runny, stuffy nose; watery, red or swollen eyes.
Our technology was built to be accessible anywhere in the world that has a stable internet connection. If you are outside of the U.S. in a country without internet restrictions, you may be able to access TalkNow (immediate emotional support) by using a U.S.-based VPN or US-based phone number. TalkNow is the only service that may be available internationally.
Yes. We fully acknowledge the importance of accessibility, and have made significant accessibility updates to both our web and mobile interfaces. Our platform can be accessed through a web-based graphical user interface, mobile app, or through a telephone-based interactive voice-response (IVR) interface — whereby phone visits are arranged by a Customer Service Representative 24/7 (Call 833-484-6359).
App Accessibility Information (TimelyMD app):
If you are downloading the TimelyMD mobile application for the first time and setting up your account, you will see an option during your account setup to select accessibility features. If you have already downloaded the TimelyMD app and created your profile, go to “More” → “My Preferences” → “Accessibility” to enable Accessibility Mode. Or, you can call customer service at 833-484-6359, and we can turn on Accessibility Mode for you.
Website Accessibility Information:
If you are accessing Cooper Care on the web (via a laptop or desktop computer), click on “Account” (in the top-right corner) after logging in to the platform. Then select “Preferences,” and turn on “Accessibility Preferences.”
Our platform is also compatible with all industry standard OS and browsers allowing screen magnification/zoom, brightness settings, custom mouse settings and keyboard shortcuts, etc. All platform content and emails related to care include hidden content only available to screen readers to assist sight-impaired users.
For all Scheduled Counseling, Psychiatry, and Health Coaching visits, the patient may cancel up to 24 hours prior to the time of the visit. Within 24 hours of the visit time, it will be considered a no-show of a live visit and will count against the student’s allotted number of visits for the year. Students have 12 Scheduled Counseling visits allotted per academic year.
Once you are 18 years old, you can create your own account.
SuccessNow gives faculty and staff members free, 24/7 support on how to help students achieve a sense of well-being and live healthy lifestyles. Our team of providers will collaborate with the faculty/staff member on how they can best look out for the interests of their students, which may include referring them to a Cooper Care visit or other campus resources.
How to access SuccessNow:
