Discover how 24/7 telehealth services can help your campus thrive. Start the conversation now.

If you need assistance please contact our 24/7 Customer Support team at 833-484-6359 or help@timely.md.

Exciting news: Cougar Care is getting upgraded! The new app will include shorter wait times, flexible appointment scheduling, scheduled medical appointments and an overall easy-to-navigate design. PLEASE READ: When the app is upgraded, some students might need a new counselor. It’s easy to get ahead of this now. Be sure you're visiting with a TimelyMD counselor (TimelyMD on the provider photo) to ensure a provider transition to the new app.

To start your visit, click "Sign In" at the top.

24/7 Medical and Mental Health

Scroll down for frequently asked questions about CougarCare.

For more information or any questions not addressed here, please call us toll-free at 833-484-6359 or email us at help@timely.md.

General Information

What is CougarCare
CougarCare is a convenient way for Collin College students and part-time employees to receive 24/7, no-cost Medical and TalkNow for common conditions that can be safely and accurately diagnosed and treated online. All you need is an internet connection.

What is TimelyMD?
TimelyMD is an independent company that provides virtual medical and behavioral health telehealth visits with licensed physicians, nurse practitioners, physician assistants, and mental health providers for enrolled participants.

Who can use CougarCare?
Any enrolled Collin College credit student and currently employed adjunct faculty and part-time staff employees.

How do I login?

To log in:

  1. Click ‘Sign In’ at the top right of this page. Mobile and tablet users will be directed to download the TimelyMD app on the Android or Apple App stores. After you download the app, click on “Sign Up for TimelyMD” to set-up your account using your name as it appears on your student or employee ID. If you still have trouble, call us at 833-484-6359 or email support at help@timely.md. Note: Adjunct Faculty are eligible October 1, after September payroll processes.
What can I be treated for?

Our licensed medical providers are trained to treat a wide range of medical conditions. Below are some of the most common. For questions on counseling, see the “What is TalkNow?” and “Collin College Counseling Services” FAQs below.

Most Common Medical Conditions:

  • Cold
  • Sinus infection
  • Influenza (flu)
  • Bladder infection (UTI)
  • Pink eye (Conjunctivitis)
  • Vaginal yeast infection

Other Medical Conditions treated:

  • Canker or cold sore
  • Stye (bumps on the eyelid)
  • Swimmer’s ear (ear pain)
  • Burns (minor)
  • Low back pain
  • Insect bites (head lice, tick bite, etc.)
  • Pertussis (whooping cough)
  • Quit tobacco
  • Allergies/hay fever
  • Exposure to sexually transmitted diseases
  • Acne
  • Athlete’s foot
  • Chicken pox
  • Diaper rash
  • Eczema or dermatitis
  • Ingrown toenail
  • Jock itch
  • Ringworm
  • Shingles
  • Tinea (fungal skin infection)
  • Constipation and/or diarrhea (Irritable Bowel Syndrome)
  • Heartburn or acid reflux (GERD)
  • Malaria prevention
  • Motion sickness prevention
  • And more …
Hours and Timing

When is CougarCare available?
You can complete an online visit at any time, 24 hours a day.

How soon will I get a response?
Our goal is to provide a response within one hour, 24 hours a day.

Medical Diagnosis and Treatment

Who makes the diagnosis?
A licensed, board-certified CougarCare provider physician (MD), nurse practitioner (NP), or physician assistant (PA) will review and discuss your symptoms, make a diagnosis, and develop your treatment plan.

What if you can’t provide a diagnosis?
We do our best to treat you online, but not every condition can be treated via CougarCare. If your health concern cannot be addressed through CougarCare, you may be directed to a non-CougarCare provider for care. The cost of such a visit would not be covered as a part of the CougarCare program and would be at the personal cost to the student or employee.

Prescriptions

Can I get a prescription?
CougarCare providers are licensed and able to prescribe certain medications (for medical visits only) as part of your care plan, if clinically appropriate. Examples of medications prescribed by providers include antibiotics, inhalers, eyedrops, and antihistamines, as well as other therapeutic medications.  Providers can also refill short-term supplies of maintenance medications in the event of a patient’s transition to a new doctor, or inability to get in touch with his/her primary care doctor due to limited hours or appointments. TimelyMD believes in safe prescribing of medications and the need for patients to have relationships with their primary care doctors. As such, providers do not supply long-term medications for chronic illness and encourage patients to see their primary care doctors at least once a year.

Providers do not provide prescriptions for controlled substances, lifestyle medications (such as Viagra or Cialis), hormone replacement therapies, or other potentially dangerous or addictive drugs.

TimelyMD is not an online pharmacy, and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, it will be sent to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions. CougarCare counselors cannot write prescriptions.

How can I get my prescription filled?
If a prescription is clinically appropriate, it will be sent to a local pharmacy of your choice. When you are filling out your intake information, you will select a local pharmacy that is convenient for you – it’s that easy.

If I have insurance coverage through a different plan, will my CougarCare prescription be covered by my insurance policy?
Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. If needed, you can request a pharmacy change by calling customer service at 833-484-6359 or by emailing help@timely.md.

If you don’t have insurance coverage for prescriptions, CougarCare offers a free discount prescription card. Please see the next FAQ for more information.

 

Prescription Discount Card

Can I get a discount on my prescription?

Yes! CougarCare offers a FREE prescription discount card to all students and part-time employees. This card is accepted nationwide at more than 65,000 pharmacies. There is no enrollment fee and no limits on usage. On average, you could save 60%, and in some cases, 80% or more!

Download the card here.

For more information about the card, click here.

What is TalkNow?

TalkNow is immediate access to a mental health professional 24/7. You’ll be able to discuss anything from general anxiety to loss of a family member to a critical situation. When you log in, just click TalkNow, and you’ll be connected with a professional to quickly get the help and advice you need.

Mental health providers can help with: 

  • Men’s issues
  • Women’s issues
  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • and much more…
Is TalkNow only for emergency situations?

No. TalkNow can be used for any kind of emotional support, including critical situations.

Collin College Counseling Services

For ongoing talk therapy with Licensed Professional Counselors, Collin College Counseling Services offers teletherapy to students during regular business hours. For more information, visit the Collin College Counseling Website.

Do I have access to dermatology through CougarCare?

CougarCare medical providers can evaluate and offer treatment options for many dermatologic issues, such as rashes, abrasions, dandruff, acne and cold sores. If a provider determines that an in-person visit is needed for a procedure or lab work, he or she will advise the student/employee on the necessary next steps to take.

Cost

How much does a visit cost?
Collin College students, adjunct faculty and part-time employees receive free visits.

Please note: Participants would be responsible for the cost of any tests or prescriptions following the visit.

Records and Security

Will my provider know I’ve completed a visit?
If you are a CougarCare patient, your visit records will be saved as part of your medical records. For your convenience and with your consent, TalkNow records of students can be shared with the Collin College counseling center to help with continuity of care. Employee records are not shared with the Collin College counseling center. If you want to share your records with a physician or psychologist outside of CougarCare or Collin College, you can print or email your records, or call 833-484-6359 to have us send an encrypted, secure copy of your CougarCare records to your personal provider.

Is my personal information safe?
All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.

Do I have access to records of my visit(s)?
Yes. You can access your visit records at any time through your account.

Technology

What browsers do you support?
CougarCare requires you to use a modern browser to ensure your data is secure and your experience is awesome. You can use any of the following browsers for your visit: Internet Explorer 11 or newer, Safari 11 or newer, Chrome, or Firefox. If you don’t have one of these browsers, you can download Chrome or Firefox for free.

How can I access CougarCare?
You can access CougarCare from any web-enabled device – smartphone, tablet, laptop, or desktop. Mobile and tablet users will be directed to download the TimelyMD app.

COVID-19 Considerations

Note: Coronavirus (COVID-19) Screening Tool available at top of page.

What are the signs and symptoms of COVID-19?
According to the Center for Disease Control (CDC), people with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.

How will a TimelyMD provider assess, treat or refer me if I have signs of COVID-19?
TimelyMD providers will virtually assess symptoms and administer frontline care in a contained environment to limit the spread of illness. They will also give advice and recommendations on need for testing vs self-quarantine and where to go if testing or further care is needed.

What precautions can I take to avoid COVID-19?
There is not currently a vaccine to prevent COVID-19. According to the CDC, the best way to prevent illness is:

  • Wear a mask that covers the nose and mouth.
  • Wash hands often for at least 20 seconds.
  • Use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your mouth, nose and eyes.
  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people, especially people who are at higher risk of getting sick.
  • Cover your mouth and nose with a tissue or your elbow when you cough or sneeze.
  • Cover your mouth and nose with a cloth face cover when around others.
  • Clean and disinfect frequently touched surfaces daily.

What’s the difference between COVID-19, the flu and allergies?
Symptoms differ for each illness.

Coronavirus: Fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell
Flu: Fever, cough, muscle aches, fatigue & weakness, chills & sweats, congestion, sore throat
Allergies: Sneezing, itchy nose, eyes or roof of the mouth, runny, stuffy nose; watery, red or swollen eyes.

Collin College’s COVID-19 Information is found at: http://www.collin.edu/covid19/index.html

Can I access CougarCare outside of the United States?

Our technology was built to be accessible anywhere in the world that has a stable internet connection. If you are outside of the U.S. in a country without internet restrictions, you may be able to access TalkNow (immediate emotional support) by using a U.S. based VPN or calling customer service at 1-833-484-6359. In order to use TalkNow, you will need a U.S. based 10-digit telephone number.

Is CougarCare accessible to individuals with disabilities?

Yes. We fully acknowledge the importance of accessibility, and have made significant accessibility updates to both our web and mobile interfaces. Our platform can be accessed through a web-based graphical user interface, mobile app, or through a telephone-based interactive voice-response (IVR) interface — whereby phone visits are arranged by a Customer Service Representative 24/7 (Call 833-484-6359).

App Accessibility Information (TimelyMD app):

If you are downloading the TimelyMD mobile application for the first time and setting up your account, you will see an option during your account setup to select accessibility features. If you have already downloaded the TimelyMD app and created your profile, go to “More” → “My Preferences” → “Accessibility” to enable Accessibility Mode. Or, you can call customer service at 833-484-6359, and we can turn on Accessibility Mode for you.

Website Accessibility Information:

If you are accessing via the web (via a laptop or desktop computer), click on “Account” (in the top-right corner) after logging in to the platform. Then select “Preferences,” and turn on “Accessibility Preferences.”

Our platform is also compatible with all industry standard OS and browsers allowing screen magnification/zoom, brightness settings, custom mouse settings and keyboard shortcuts, etc. All platform content and emails related to care include hidden content only available to screen readers to assist sight-impaired users.

I'm under 18 years old. Can I access care?
Yes. If you are under the age of 18, please follow these steps:
  • Have your parent or guardian create an account through this page or the TimelyMD mobile app.
  • Your parent/guardian will need to notify our customer support team to be placed in the correct practices (via the chat on this page, 833-484-6359, or help@timely.md).
  • You can then log into your parent/guardian’s account using their credentials (available remotely).
  • You will then select a service, select that the visit is for “My Child”, and add your information.
  • Once the visit is complete, both you and your parent/guardian will have access to the visit notes in the account.

Once you are 18 years old, you can create your own account.