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24/7 Mental Health Support
For more information or for any questions not addressed here,
please call us toll-free at 833-484-6359 or email help@timely.md.

General Information

What is Pirate Care?
Pirate Care is a convenient way for Modesto Junior College students to receive 24/7, no-cost mental health support for common situations that can be safely discussed and treated online. All you need is an internet connection.

What is TimelyMD?
TimelyMD is an independent company that provides virtual visits for Modesto students.

Who can use Pirate Care?
Any enrolled Modesto student can use Pirate Care.

How do I login?

For ALL Users (New & Existing):

  1. Search “TimelyCare” (no spaces) in the app store from any mobile device.
  2. Download the app and register using your Modesto credentials.

NOTE: If you do not see the Pirate Care brand once you’ve signed in and/or you are being asked to pay for a visit, please immediately reach out to TimelyMD Customer Support at 833-484-6359.

How does TalkNow work?

TalkNow is on-demand access to a mental health professional 24/7. Our goal is to get you connected to a mental health provider within 3 to 7 minutes. You’ll be able to discuss any concern from feeling down to being anxious due to academic, social, or athletic demands, or simply because you miss home and it’s hard to cope with all the new demands of campus life. When you log in to Pirate Care, just click TalkNow, and you’ll be connected with a professional to get the help and advice you need.

TimelyMD Providers provide support for the following:

  • Feeling down
  • Worry
  • Relationship concerns
  • Low motivation
  • Hopelessness
  • Social isolation
  • Stress and anxiety
  • Suicidal thoughts
  • and much more…
Hours and Timing

When is Pirate Care available?
You can complete an online visit at any time, 24 hours a day.

How soon will I get a response?
Our goal is to provide a response within one hour.

Treatment and Diagnosis

Who makes the diagnosis?
A licensed TimelyMD counselor or mental health therapist will review and discuss your concerns, make a diagnosis and develop your treatment plan.

What if TimelyMD can’t provide a diagnosis?
We do our best to treat you online, and not every condition can be treated via Pirate Care. If your health concern cannot be addressed through Pirate Care, you may be directed to another location for care.

Prescriptions

Can I get a prescription?

Pirate Care providers do not provide prescriptions for a TalkNow visit.

Cost and Insurance

How much does a visit cost?
All enrolled Modesto students receive free visits.

Records and Security

Will my provider know I’ve completed a visit?
If you are a Pirate Care patient, your visit records will be saved as part of your medical records. For your convenience and with your consent, patient records can be shared.  If you want to share your records with a physician or counselor outside of Pirate Care, you can print or email your records, or call 833-484-6359 to have us send a copy of your Pirate Care records to your provider.

Is my personal information safe?
All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.

Do I have access to records of my visit(s)?
Yes. You can access your visit records at any time through your account.

Technology

How can I access Pirate Care?
You can access Pirate Care from any mobile device (smartphone or tablet) by downloading the TimelyCare (no space) app.

 

COVID-19 Considerations

COVID-19 Considerations

Note: Coronavirus (COVID-19) Screening Tool available at top of page.

What are the signs and symptoms of COVID-19?

According to the Center for Disease Control (CDC), people with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

Symptoms may appear 2-14 days after exposure to the virus. People with one of these symptoms or combinations of symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.

How will a TimelyMD provider assess, treat or refer me if I have signs of COVID-19?

TimelyMD providers will virtually assess symptoms and give guidance on treatment, and to limit the spread of illness. They will also give advice and share recommendations for testing, isolation, quarantine and where to go for further care if needed.

What precautions can I take to avoid COVID-19?

According to the CDC, the best way to prevent illness is:

  • Wash hands often for at least 20 seconds.
  • Use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your mouth, nose and eyes.
  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people, especially people who are at higher risk of getting sick.
  • Cover your mouth and nose with a tissue or your elbow when you cough or sneeze.
  • Cover your mouth and nose with a cloth face cover when around others.
  • Clean and disinfect frequently touched surfaces daily.

What’s the difference between COVID-19, the flu and allergies?

COVID-19, the flu, allergies, other respiratory and gastrointestinal illnesses all have similar symptoms.

Therefore, please contact a Pirate Care medical provider if you’re feeling unwell at all.

Can I access Pirate Care outside of the United States?

Our technology was built to be accessible anywhere in the world that has a stable internet connection. If you are outside of the U.S. in a country without internet restrictions, you may be able to access TalkNow (immediate emotional support) by using a U.S.-based VPN or US-based phone number. TalkNow is the only service that may be available internationally.

Is Pirate Care accessible to individuals with disabilities?

Yes. We fully acknowledge the importance of accessibility, and have made significant accessibility updates to our mobile interface. Our platform can be accessed through a mobile app or through a telephone-based interactive voice-response (IVR) interface — whereby phone visits are arranged by a Customer Service Representative 24/7 (Call 833-484-6359).

App Accessibility Information (TimelyCare app):

Make sure your Accessibility preferences on your device have been enabled. When you download the TimelyCare mobile application, those settings will be applied to the app.

Can I access Pirate Care TalkNow through my computer?

Students new to Pirate Care services can access Pirate Care TalkNow from any mobile device (smartphone or tablet) by downloading the new TimelyCare (no space) app.

Students with an existing Pirate Care TalkNow account (created before 1/25/2021) can still access services through a computer by visiting http://piratecare.timely.care/ and using your credentials to log-in to your existing account.