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For customer support, please call 833-484-6359 or email help@timely.md.

To start your visit, click “Sign In” at the top.

24/7 On-Demand Emotional Support for Students

Scroll down for frequently asked questions about Cañada TalkNow.

For more information or any questions not addressed here, please call us toll-free at 833-484-6359 or email us at help@timely.md.

General Information

What is Skyline TalkNow?
Skyline TalkNow is a convenient way for Skyline College students to receive health care and counseling for common conditions that can be safely and accurately diagnosed and treated online. All you need is an internet connection.

What is TimelyMD?
TimelyMD is an independent company that provides virtual visits for College students to receive College and works hand-in-hand with your college’s on-campus resources.

Who can use Skyline TalkNow?
Any enrolled Skyline College student.

How do I register/login? (new users please read)

For NEW Users:

  1. Click ‘Sign In’ at the top right of this page. Mobile and tablet users will be directed to download the TimelyMD app. After you download the app, click on “Sign Up for TimelyMD”.
  2. In order to get connected to the correct Skyline TalkNow services please be sure to register using information that matches what your school has on file for you. This includes:
  • First Name
  • Last Name
  • Date of Birth
  • School Email Address

HINT: After logging in, check to make sure you are seeing the Skyline TalkNow brand on the list of available services to make sure you are in the right place. As a reminder, these services are also FREE for all students. If you do not see the Skyline TalkNow practices and/or you are being asked to pay for a visit, please immediately reach out to TimelyMD Customer Support at 833-484-6359 or help@timely.md for assistance.

For EXISTING Users:

  1. Scroll to the top of this page and click sign in.
  2. Below the green sign up button click “I already have an account, Log in”.
  3. Log-in using your school email address as your username and the password you created.
Hours and Timing

When is Skyline TalkNow available?
You can complete an online visit at any time, 24 hours a day.

How soon will I get a response?
Our goal is to provide a response within one hour, 24 hours a day.

What is TalkNow?

TalkNow is immediate access to a mental health professional 24/7. You’ll be able to discuss anything from general anxiety to loss of a family member to a critical situation. When you log in, just click TalkNow, and you’ll be connected with a professional to quickly get the help and advice you need.

Counselors can help with: 

  • Men’s issues
  • Women’s issues
  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • and much more…
Is TalkNow only for emergency situations?

No. TalkNow can be used for any kind of emotional support, including critical situations.

TalkNow is immediate access to a mental health professional 24/7. You’ll be able to discuss anything from general anxiety to loss of a family member to a critical situation. When you log in, just click TalkNow, and you’ll be connected with a professional to quickly get the help and advice you need.

Counselors can help with: 

  • Men’s issues
  • Women’s issues
  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • and much more…
Cost

How much does a visit cost?
All Skyline College students receive free visits.

Records and Security

Will my provider know I’ve completed a visit?
If you are a Skyline TalkNow patient, your visit records will be saved as part of your medical records. If you want to share your records with a physician or psychologist outside of Skyline TalkNow, you can print or email your records, or call 833-484-6359 to have us send a copy of your Skyline TalkNow records to your provider.

Is my personal information safe?
All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.

Do I have access to records of my visit(s)?
Yes. You can access your visit records at any time through your account.

Technology

What browsers do you support?
Skyline TalkNow requires you to use a modern browser to ensure your data is secure and your experience is awesome. You can use any of the following browsers for your visit: Internet Explorer 11 or newer, Safari 11 or newer, Chrome, or Firefox. If you don’t have one of these browsers, you can download Chrome or Firefox for free.

How can I access Skyline TalkNow?
You can access Skyline TalkNow from any web-enabled device – smartphone, tablet, laptop, or desktop. Mobile and tablet users will be directed to download the TimelyMD app.

Can I access Skyline TalkNow outside of the United States?

Our technology was built to be accessible anywhere in the world that has a stable internet connection. If you are outside of the U.S. in a country without internet restrictions, you may be able to access TalkNow (immediate emotional support) by using a U.S.-based VPN or US-based phone number.

If you need assistance, please feel free to reach out to our customer service team at 1-833-484-6359.

Is Skyline TalkNow accessible to individuals with disabilities?

Yes. We fully acknowledge the importance of accessibility, and have made significant accessibility updates to both our web and mobile interfaces. Our platform can be accessed through a web-based graphical user interface, mobile app, or through a telephone-based interactive voice-response (IVR) interface — whereby phone visits are arranged by a Customer Service Representative 24/7 (Call 833-484-6359).

App Accessibility Information (TimelyMD app):

If you are downloading the TimelyMD mobile application for the first time and setting up your account, you will see an option during your account setup to select accessibility features. If you have already downloaded the TimelyMD app and created your profile, go to “More” → “My Preferences” → “Accessibility” to enable Accessibility Mode. Or, you can call customer service at 833-484-6359, and we can turn on Accessibility Mode for you.

Website Accessibility Information:

If you are accessing care via the web (via a laptop or desktop computer), click on “Account” (in the top-right corner) after logging in to the platform. Then select “Preferences,” and turn on “Accessibility Preferences.”

Our platform is also compatible with all industry standard OS and browsers allowing screen magnification/zoom, brightness settings, custom mouse settings and keyboard shortcuts, etc. All platform content and emails related to care include hidden content only available to screen readers to assist sight-impaired users.

I'm under 18 years old. Can I access care?
Yes. If you are under the age of 18, please follow these steps:
  • Have your parent or guardian create an account through this page or the TimelyMD mobile app.
  • Your parent/guardian will need to notify our customer support team to be placed in the correct practices (via the chat on this page, 833-484-6359, or help@timely.md).
  • You can then log into your parent/guardian’s account using their credentials (available remotely).
  • You will then select a service, select that the visit is for “My Child”, and add your information.
  • Once the visit is complete, both you and your parent/guardian will have access to the visit notes in the account.

Once you are 18 years old, you can create your own account.