Discover how 24/7 telehealth services can help your campus thrive. Start the conversation now.
Note: When registering, use your .edu email address and Service Key provided via email.

Scroll down for frequently asked questions about Xavier Therapy Online

To start your visit, click ‘Sign In’ at the top right

24/7 TalkNow & Scheduled Counseling
For more information or for any questions not addressed here,
please call us toll-free at 833-484-6359 or email help@timely.md.

General Information

What is Xavier Therapy Online?
Xavier Therapy Online provides mental telehealth care to Xavier University students from anywhere in the United States Nov. 24 through Jan. 19.

What is TimelyMD?
TimelyMD is an independent company that provides virtual visits for Xavier University.

Who can use Xavier Therapy Online?
Any enrolled Xavier University student.

How do I register?

Click “Sign In” at the top right of this page.

Mobile and tablet users:

If you click “Sign In” on this page from a mobile device or tablet, you will be directed to download the TimelyMD app. If it is your first time to log in, after you download the app, click on “Sign Up for TimelyMD” to set up your account using your name as it appears on your student ID, your .edu email address, and the Service Key provided by your school. You will be asked for the service key during registration on the app.

Laptop/Desktop users:

If you register on a laptop or desktop, please complete the enrollment process using your name as it appears on your student ID and your .edu email address and then click on “Add a Service Key” after the enrollment process is complete.

If you have trouble or don’t know your Service Key, call 833-484-6359, reach out via our Chat Support on the bottom right of your screen or email help@timely.md.

HINT: After logging in, check to make sure you are seeing the Xavier Therapy Online brand on the list of available services to make sure you are in the right place. As a reminder, these services are also FREE for all students. If you do not see the Xavier Therapy Online practices and/or you are being asked to pay for a visit, please immediately reach out to TimelyMD Customer Support at 833-484-6359 or help@timely.md for assistance.

Hours and Timing

When is Xavier Therapy Online available?
You can complete an online visit at any time, 24 hours a day.

How soon will I get a response?
Our goal is to provide a response within one hour, 24 hours a day.

Prescriptions

Can I get a prescription?
Xavier Therapy Online counselors cannot write prescriptions.

What is TalkNow?

TalkNow is immediate access to a mental health professional 24/7. You’ll be able to discuss anything from general anxiety to loss of a family member to a critical situation. When you log in, just click TalkNow, and you’ll be connected with a professional to quickly get the help and advice you need.

Counselors can help with: 

  • Men’s issues
  • Women’s issues
  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • and much more…
Is TalkNow only for emergency situations?

No. TalkNow can be used for any kind of emotional support, including critical situations.

TalkNow is immediate access to a mental health professional 24/7. You’ll be able to discuss anything from general anxiety to loss of a family member to a critical situation. When you log in, just click TalkNow, and you’ll be connected with a professional to quickly get the help and advice you need.

Counselors can help with: 

  • Men’s issues
  • Women’s issues
  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • and much more…
How does Scheduled Counseling work?

Scheduled Counseling gives you scheduled options to speak to a licensed counselor. By choosing Scheduled Counseling, you have the ability to pick your counselor and his or her availability based on your busy schedule. Just like TalkNow, you may talk to a counselor on Scheduled Counseling about anything from depression and anxiety to grief to addiction and more.

Counselors can help with: 

  • Men’s issues
  • Women’s issues
  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • and much more…
Cost and Insurance

How much does a visit cost?
Xavier University students receive free visits.

Records and Security

Will my provider know I’ve completed a visit?
If you are a Xavier Therapy Online patient, your visit records will be saved as part of your medical records. For your convenience and with your consent, patient records will be shared with the Xavier University counseling center.  If you want to share your records with a counselor outside of Xavier Therapy Online, you can print or email your records, or call 833-484-6359 to have us send a copy of your records to your provider.

Is my personal information safe?
All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.

Do I have access to records of my visit(s)?
Yes. You can access your visit records at any time through your account.

Technology

What browsers do you support?
Xavier Therapy Online requires you to use a modern browser to ensure your data is secure and your experience is awesome. You can use any of the following browsers for your visit: Internet Explorer 11 or newer, Safari 11 or newer, Chrome, or Firefox. If you don’t have one of these browsers, you can download Chrome or Firefox for free.

How can I access Xavier Therapy Online?
You can access Xavier Therapy Online from any web-enabled device – smartphone, tablet, laptop, or desktop. Mobile and tablet users will be directed to download the TimelyMD app.

Can I access Xavier Therapy Online outside of the United States?
Our technology was built to be accessible anywhere in the world that has a stable internet connection. If you are outside of the U.S. in a country without internet restrictions, you may be able to access TalkNow (immediate emotional support) by using a U.S. based VPN or calling customer service at 1-833-484-6359. In order to use TalkNow, you will need a U.S. based 10-digit telephone number.
Is Xavier Therapy Online accessible to individuals with disabilities?

Yes. We fully acknowledge the importance of accessibility, and have made significant accessibility updates to both our web and mobile interfaces. Our platform can be accessed through a web-based graphical user interface, mobile app, or through a telephone-based interactive voice-response (IVR) interface — whereby phone visits are arranged by a Customer Service Representative 24/7 (Call 833-484-6359).

App Accessibility Information (TimelyMD app):

If you are downloading the TimelyMD mobile application for the first time and setting up your account, you will see an option during your account setup to select accessibility features. If you have already downloaded the TimelyMD app and created your profile, go to “More” → “My Preferences” → “Accessibility” to enable Accessibility Mode. Or, you can call customer service at 833-484-6359, and we can turn on Accessibility Mode for you.

Website Accessibility Information:

If you are accessing care via the web (via a laptop or desktop computer), click on “Account” (in the top-right corner) after logging in to the platform. Then select “Preferences,” and turn on “Accessibility Preferences.”

Our platform is also compatible with all industry standard OS and browsers allowing screen magnification/zoom, brightness settings, custom mouse settings and keyboard shortcuts, etc. All platform content and emails related to care include hidden content only available to screen readers to assist sight-impaired users.

Cancellation Policy

For all Scheduled Counseling visits, the patient may cancel up to 24 hours prior to the time of the visit. Within 24 hours of the visit time, it will be considered a no-show of a live visit and will count against the student’s allotted number of visits for the year. Students have 12 Scheduled Counseling visits allotted per academic year.

I'm under 18 years old. Can I access care?
Yes. If you are under the age of 18, please follow these steps:
  • Have your parent or guardian create an account through this page or the TimelyMD mobile app.
  • Your parent/guardian will need to notify our customer support team to be placed in the correct practices (via the chat on this page, 833-484-6359, or help@timely.md).
  • You can then log into your parent/guardian’s account using their credentials (available remotely).
  • You will then select a service, select that the visit is for “My Child”, and add your information.
  • Once the visit is complete, both you and your parent/guardian will have access to the visit notes in the account.

Once you are 18 years old, you can create your own account.